Company Overview : WOW Vegas and Rolla are cutting-edge social casinos that offers an electrifying gaming experience to players in the US and Canada. Our mission is to bring the glitz and glamour of Las Vegas directly to our players, providing a diverse range of high-quality casino games that are both fun and engaging.
We pride ourselves on creating a vibrant and inclusive community where players can enjoy a seamless and thrilling gaming adventure. We are dedicated to innovation, excellence, and the continuous enhancement of our platform

Role Overview: As a Fraud Analyst, you will play a critical role in protecting the business and its customers by identifying, investigating, and preventing fraudulent activity across all platforms

Key Responsibilities:

• Monitor customer activity to detect and flag suspicious behaviour or fraudulent patterns investigate and take appropriate action on suspicious transactions or gameplay to prevent financial losses.
• Perform thorough fraud reviews on first-time redemptions, large redemptions, and flagged accounts
• Execute manual and automated KYC (Know Your Customer) and EDD (Enhanced Due Diligence) checks
• Understand and apply chargeback (CHB) processes to minimize financial exposure
• Collaborate with Payment, Compliance, and Customer Support teams to ensure timely resolution of fraud cases and escalations.
• Respond to fraud-related inquiries from customers and internal departments during your shift, aiming for efficient and customer-focused resolutions.
• Maintain high-quality case documentation and audit trails to support internal analysis and external regulatory audits.
• Use fraud detection tools and internal dashboards (e.g., Sumsub etc.) to investigate and manage cases.
• Support the achievement of departmental KPIs, including case handling time, accuracy, and fraud prevention rates.
• Stay up to date with industry trends, fraud tactics, and regulatory changes to adapt investigation strategies accordingly.
• Contribute to internal fraud prevention strategies and suggest improvements in procedures or automation

Qualifications:

• Proven experience in a similar fraud analysis role, preferably within the iGaming industry.
• Strong understanding of fraud risk management, KYC/EDD, and
  chargeback handling processes.
• Ability to work both independently and collaboratively within a team
  environment.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills.
• Flexible and reliable – able to work on a rotating shift schedule,
  including evenings, weekends, and public holidays

Benefits:

• Competitive salary reflecting your skills and experience.
• Free bicycle parking to promote eco-friendly transportation options.
• 20 days of annual leave, in addition to local public holiday
  
• Health Insurance (upon completion of probation)