Company Description:

MetaWin is a cutting-edge, multinational company specialising in online entertainment, real money gaming, and digital advertising, with a strong emphasis on blockchain technology and artificial intelligence. We work closely with crypto exchanges, and payment providers to deliver innovative solutions to our users. With office locations in Gibraltar, London, and Miami, we are dedicated to creating groundbreaking products that leverage the power of blockchain and AI to shape the future of these industries.

At MetaWin, we pride ourselves on being early adopters of the latest technologies and are committed to pushing the boundaries of what is possible in the digital landscape. Our experienced and diverse team constantly strives to stay ahead of the curve, ensuring that our solutions are not only technologically advanced but also tailored to meet the specific needs of crypto exchanges, and payment providers.

Together, we can redefine what's possible and create a more secure and efficient ecosystem for digital transactions. Don't miss this opportunity to be part of our pioneering journey – apply now and help us build the future at MetaWin.

Role Overview:

Join our dynamic team as a Senior Customer Service Representative, specialising in crypto and gaming industries. We are looking for individuals with exceptional customer service skills, a passion for crypto, and an eagerness to thrive in a fast-paced environment.
Reporting to the Senior Customer Service Manager, you will play a pivotal role in delivering top-notch service to our customers in the casino, crypto, and NFT spaces.

Key Responsibilities:

• Customer Support: Provide excellent customer service by addressing inquiries, resolving issues, and ensuring a positive customer experience.
• Crypto Expertise: Utilise your knowledge of cryptocurrency to assist customers in navigating crypto-related concerns and inquiries.
• Industry Awareness: Stay informed about developments in the casino, crypto, and NFT industries to better understand customer needs and concerns.
• Team Collaboration: Work closely with the Senior Customer Service Manager and other team members to escalate and resolve complex customer issues.
• Adaptability: Thrive in a dynamic environment, adapting to changes in industry trends and customer expectations.
• Process Adherence: Follow established processes and procedures while identifying opportunities for improvement.

Qualifications & Experience:

• Customer Service Experience: Previous experience in a customer service role, with a focus on delivering exceptional service.
• Crypto Enthusiast: A genuine interest in cryptocurrency and a basic understanding of crypto concepts.
• Industry Curiosity: Eagerness to learn about the casino, crypto, and NFT industries and apply that knowledge to customer interactions.
• Communication Skills: Clear and effective communication skills, both written and verbal.
• Problem-Solving: Ability to analyze and solve customer issues, escalating when necessary.
• Adaptability: Comfortable working in a fast-paced environment with evolving industry dynamics.
• Open to work in shifts.

What We Offer:

• Highly competitive salary reflecting your skills and experience
• Free private healthcare (after probation)
• Regular company socials and outings.
• Reward and recognition programs to acknowledge your contributions.
• 20 days of annual leave, in addition to 12 days of bank holiday.